By reviewing our website www.dunzo.in (“Website”) or by
using our services through the mobile application Dunzo
(“App”), (collectively “Platforms”), you agree to be bound
By visiting our Platforms and/or by providing Your
information, You consent to the collection and use of the
information You disclose on our Platforms in accordance with
consent for sharing your information as per this Privacy
Policy. You acknowledge and agree that even if You are not a
registered User with Us, We may collect information about
You, if a registered User has provided Us with Your
information to facilitate services.
those changes on this page so that You are always aware of
what information We collect, how We use it, and under what
circumstances We disclose it. If You do not agree for the
forgoing, please do not continue to use or access our
'We' refers to Dunzo Digital Private Limited. The term 'You'
or ‘User’ refers to the end user.
1. Collection of Personally Identifiable Information
1.1 We collect certain information about You to help us
serve You better. The information collected by Us is of
the following nature:
(a) Name and job title.
(b) Telephone Number.
(c) Email Address.
(d) Service Address.
(e) Other information about the service address
which You give Us.
(f) Your IP address.
(g) Information about your device.
(h) Demographic information such as postcode,
preferences and interests.
(i) Information provided by you while initiating
and running a task, including, without
- Search words;
Products or services being sought; and
- All chat history.
(j) Any other personal information which you
give us in connection while booking a service or
is relevant to customer surveys and/or offers.
1.2 On receiving personal information about our Users,
You no longer remain anonymous to Us. We may use this
information to do internal research on our Users'
demographics, interests, and behaviour to better
understand, protect and serve our Users. This
information is compiled and analysed on an aggregated
basis. We indicate fields that are mandatorily required
to be filled and fields that are optional. The Users may
decide whether or not to provide such information to Us.
1.3 You may choose not to provide us with any personal
information or information as required to complete your
tasks. If we do not receive information required for
your tasks, a partner/service provider/merchant may
choose not to complete your task.
1.4 On our Website, you can browse without telling Us
who you are or revealing any personal information about
Yourself. We may automatically track certain information
about You based on Your behaviour on our Website. This
information may include the URL that You just came from
(whether this URL is on our Platforms or not), which URL
You next go to (whether this URL is on our Platforms or
not), Your browser information, and Your IP address.
1.5 On our Platforms, We use data collection devices
such as "cookies" on certain pages to help analyse our
web page flow, measure promotional effectiveness, and
promote trust and safety. "Cookies" are small files
placed on your hard drive that assist Us in providing
our services. We offer certain features that are only
available through the use of a "cookie". You are always
free to decline our cookies if Your browser permits,
although in that case You may not be able to use certain
features on the Platforms. Additionally, You may
encounter "cookies" or other similar devices on certain
pages of the Website/App that are placed by third
2. Additional Information
When You use Our services, We may collect information about
You, with Your permission, in the following general
When You use the Platforms through the telecommunication
device, we collect Your location data. If You permit the
Platforms to access Your location through the permission
system used by Your mobile operating system, We may also
collect the precise location of Your device when the App
is running in the foreground or background. We may also
derive Your approximate location from Your IP address.
2.2 Address Book: For
certain features, We will need access to Your address
book on Your device. If You permit Us to access Your
address book, We may access and store names and contact
information from Your address book to facilitate certain
service features on the App.
We collect transaction details related to Your use of
Our Platforms, including the type of service requested,
date and time the service was provided, amount charged,
and other related transaction details.
Device Information: We
may collect information about Your mobile device,
including, for example, the hardware model, operating
system and version, software and file names, preferred
language, unique device identifier, advertising
identifiers, serial number, device motion information,
and mobile network information.
3. Use of Personal Information
3.1 The information collected by Us through our
Platforms maybe used inter alia for the following
To find third party service providers;
Internal record keeping;
To improve our products and services.
3.2 We may periodically send promotional e-mails or
messages on the APP about new products, special offers
or other information which We think You may find
3.3 From time to time, we may use the information to
customize the Website or App according to your
3.4 We may use personal information to resolve disputes
that may arise with the use of our Services, help
promote a safe service to all the Users of the
Platforms, measure consumer interest in our services,
customize your experience, detect and protect Us against
error, fraud and other criminal activity, enforce our
terms and conditions.
3.5 We identify and use your IP address to help diagnose
problems with our server, and to administer our
Platforms. Your IP address is also used to help identify
You and to gather broad demographic information.
4. Sharing of Personal Information
4.1 We share Your information with third party service
providers upon receipt of request by you to find a third
party service provider to carry out specific service
4.2 We may also share your information with payment
service providers and regulatory authorities in the
event of any request from such authorities.
4.3 We may disclose Your personal information if
required to do so by law or in the good faith belief
that such disclosure is reasonably necessary to respond
to subpoenas, court orders, or other legal process. We
may disclose personal information to law enforcement
offices, third party rights owners, or others in the
good faith belief that such disclosure is reasonably
respond to claims that an advertisement, posting or
other content violates the rights of a third party; or
protect the rights, property or personal safety of our
Users or the general public.
4.4 We and our affiliates will share/sell some or all of
the collected information with another business entity
should We (or our assets) plan to merge with, or be
acquired by that business entity, or re-organization,
amalgamation, restructuring of business. Should such a
transaction occur, that other business entity (or the
new combined entity) will be required to follow this
4.5 We do not disclose personal information about
identifiable individuals to advertisers, but We may
provide them with aggregate and/or anonymised
information about our Users to help advertisers reach
the kind of audience they want to target. We may make
use of the information We have collected from You to
enable Us to comply with our advertisers' wishes by
displaying their advertisement to that target audience.
5. Information Safety
All information is saved and stored on servers, which are
secured with passwords and pins to ensure no unauthorised
person has access to it. Once your information is in our
possession we adhere to strict security guidelines,
protecting it against unauthorized access.
6.1 We provide all Users with the opportunity to opt-out
of receiving non-essential (promotional,
marketing-related) communications from Us on behalf of
our partners, and from Us in general, after providing Us
with personal information. If You want to remove your
contact information from all lists and newsletters,
please contact firstname.lastname@example.org.
6.2 Pursuant to the completion of your task, if You
choose to delete any or all of your task(s) or content
of your messages, you may send an e-mail to the same
effect with the necessary details of your task(s) that
are to be deleted to email@example.com. Please note, we
may still retain some information and record of
transactions as required by any law, contract or policy
applicable to Us.
7. Third Party Links
We use third-party advertising companies to serve
advertisements when You visit our Platforms. These companies
may use information (not including your name, address, email
address, or telephone number) about your visits to this and
other platforms in order to provide advertisements about
services of interest to You.